Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal identification data — full name, date of birth, nationality, passport number, and other government-issued ID details.
• Contact information — email address, phone number, and mailing address.
• Travel information — travel dates, destination country, purpose of travel, and accommodation details.
• Payment information — processed securely by third-party payment providers. We do not store your full credit card details.
• Technical data — IP address, browser type, device information, and usage patterns collected automatically.

2. How We Use Your Information

• Processing and submitting visa applications on your behalf.
• Communicating with you about your application status and required documents.
• Providing customer support and resolving issues.
• Improving our services, website functionality, and user experience.
• Complying with legal and regulatory obligations.

3. Data Sharing

We may share your information with:

• Government authorities — embassies, consulates, and immigration offices as required for visa processing.
• Service providers — trusted third parties who assist us in operating our website and services (e.g., payment processors, cloud hosting).
• Legal obligations — when required by law, court order, or governmental request.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal data for up to 2 years after your last application submission, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data.
• Restrict or object to the processing of your data.
• Request portability of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at legal@visamba.com.

6. Cookies

We use essential cookies to ensure proper website functionality and analytics cookies to understand how visitors interact with our site. We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.

7. Data Security

We implement industry-standard security measures including TLS/SSL encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your data.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.